1. Client Interaction:

• Serve as the primary point of contact for soft services clients, handling inbound and outbound client communication through various channels, including phone, email, and chat.

2. Issue Resolution:

• Listen to and understand client inquiries and concerns, provide timely and effective solutions, and follow up to ensure client satisfaction.

3. Service Requests:

• Coordinate and track service requests, work orders, and client-specific requirements, ensuring they are met on time and to the client's satisfaction.

4. Client Training:

• Educate clients on the proper use and benefits of our soft services, including cleanliness and hygiene solutions, to maximize the value they receive.

5. Client Feedback:

• Gather client feedback and input to identify areas for improvement and recommend process enhancements to the operations team.

6. Quality Assurance:

• Collaborate with the quality assurance team to ensure service quality and standards are consistently met or exceeded.

7. Documentation:

• Maintain accurate and up-to-date records of client interactions, service requests, and feedback.

8. Cross-Functional Communication:

• Work closely with the sales, operations, and business development teams to address client needs and facilitate service delivery.

• High school diploma or equivalent (Bachelor's degree is a plus).
• Proven experience in customer service, preferably in the soft services industry.
• Strong communication skills, both verbal and written, with a customer-centric approach.
• Ability to empathize with clients and provide effective solutions to their inquiries and concerns.
• Attention to detail and ability to manage multiple client interactions and service requests simultaneously.
• Proficiency in using customer relationship management (CRM) software and office productivity tools.
• Knowledge of soft services, cleanliness, hygiene, and related industry standards and best practices is a plus.